"Returning You To Home"

RICHMOND VA RESTORATION & CONSTRUCTION SERVICES

Fire, Water, Storm Damage, Remodeling & Additions

South River Restoration & Construction is licensed and insured full-service property damage restoration company for both residential and commercial properties throughout Richmond Va and vicinity. We provide restoration & construction services within a fifty mile radius of Richmond Va including Hanover, Chesterfield, Petersburg and Doswell VA. From flood, water and storm damage, to fire, smoke damage, mold, remodeling, additions and more, our highly trained team has you covered.

Whether your home has suffered fire damage, storm damage, or just needs an addition, you can count on South River Restoration & Construction to respond quickly and provide the restoration& Construction services you need. We are available 24 hours a day, 7 days a week so please don't hesitate to contact us with you concerns.

We are here to make the insurance process easy and return you to home as quickly and safely as possible.

About South River

Our success will be built on three basic beliefs: Always be punctual, always listen to our customers’ wants, needs, and concerns, and always treat customers the way we would want to be treated.

South River Restoration and Construction is a licensed and insured Team Based company. We are especially proud the relationships we have developed with many insurance carriers and their adjusters. Our team members have been associated with doing insurance restoration for over 30 years in the Richmond and surrounding area and are heavily experienced in all aspects of repairs.

We also utilize the same Estimating software (Xactimate) as your Insurance Company

Our Mission Statement:

Treat each employee and customer ethically, honestly, and fairy. Treat each job as if it’s the most important project we have undertaken.

HOW CAN WE HELP

Contact Our Experts Today

What We Do:

  • Fire Damage
  • Water Damage
  • Wind Damage
  • Lighting
  • Tree Damage
  • Kitchen & Bath
  • Room Additions
  • Accessibility Mods
  • Decks
  • Roofing

Specializing in: Remodeling, Additions, Demolition, Temporary Repairs, Roofing, Framing, Siding, Windows, Drywall, Painting, Trim, Flooring, Insulation, Masonry, and decks

Insurance Restoration Process:

Our goal is to help ease the stress on homeowners after a natural disaster. It can be very frustrating trying to understand the extent of damage, knowing who to trust when a lot of contractors are at your door, and navigating the insurance restoration process.

Our Team will help you with inspecting the damage to your home, documenting, and photographing the damage, and providing a Scope of Work to restore your home back to pre-loss condition.

Here are 5 STEPS the South River Restoration and Construction Team does to minimize the stress on our customers after a loss occurs.

  • SRRC will meet with you and inspect the damage together. We take pictures and document all our findings.
  • SRRC will be on-site with the adjuster to review the Scope of Loss together.
  • SRRC will offer mitigation services to protect your home from any further damage.
  • SRRC will create a Xactimate estimate with pictures to document the damage to “Return you to home”.
  • Our Estimating Team and Repair Team work together to pull permits, order the materials and necessary equipment to start your restoration project. Once construction begins, the project will not be considered complete until you are 100% satisfied with the restoration of your home.
  • Why was my mortgage company named as a Co-Payee on my Insurance Proceeds Check? What do I do now?

    First, this is perfectly normal. Just like you, your mortgage company has a financial interest in your home. As a listed lien holder on your insurance policy, they wish to protect their interest by ensuring the home is restored back to its ‘pre-damage’ value.

Next steps…

Call your mortgage company and request to speak with the Loss Draft or Insurance Claim Department. Be sure to have the following documents available should they have questions: Statement of Loss, the insurance check, and your contractor’s contact information (if you have selected one).

How the mortgage company decides to proceed may depend on the amount of insured loss, the amount of the check, and/or the status of the loan.

A common scenario for homeowners is the mortgage company will require the money to be held in escrow while the work is being completed.

What does this mean?

They will request you send the check endorsed by you for them to deposit in their account. Payments will likely be disbursed in stages, possibly naming you and the contractor as a co-payee on the checks they issue. Then potentially another ‘final’ inspection by the mortgage company.

The hassles are real, but streamlining the process and being aware of what to expect will help.

Things You Should Do

  • Maintain consistent contact with the mortgage company.
  • Track when and who you spoke to each time.
  • Update the mortgage company immediately with progress.
  • Ask your contractor to keep you updated with every milestone.
  • Ask the mortgage company to clearly identify what paperwork is required for the disbursement of funds and send it as soon as possible.
  • Send all correspondence via traceable services like USPS, UPS & FedEx.
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